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Post by aimee30 on Mar 4, 2004 12:14:15 GMT -5
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Post by Dad2Brooke on Mar 4, 2004 12:23:23 GMT -5
Are you sure you have the right number? It seems really rude that they do not answer or return your calls.
I think I would go by and talk to the receptionist. I would be nice and try to get an appointment that way. Also, double check the phone number you have. Maybe it is all a misunderstanding?
If, as Mick says, you "can't get no satisfaction", I guess it is time to find another doctor's office that treats there patients like human beings.
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Post by aimee30 on Mar 4, 2004 12:31:33 GMT -5
It's definately the right number. They are answering and taking my messages. The counselor just isn't returning the calls.
My DD school is paying for our first three visits. We have to go through this office in order for them to cover.Our insurance won't cover anything dealing with ADHD. That's why I have stuck it out this long. I just don't know what else to do.
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Post by Dad2Brooke on Mar 4, 2004 13:00:08 GMT -5
Maybe you should call and ask nicely why the counselor has not returned your calls. Is she in the office permanantly or something like only there on Thursdays. Is she sick? Is she swamped?
When I meet opposition like that I always try to be as nice as I can even though I may be seething inside. You just get more done and more done for you if you are nice.
Soryy, I can't offer any more assistance. Good luck.
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Post by shardstar on Mar 4, 2004 13:10:13 GMT -5
Yes, I agree with Dad, you have to be as nice as possible. I think the best thing to do is to get the receptionist on your side. try to explain to her briefly what you're going through and say something like " don't you think it's awful that I haven't received a call back yet? " or something like that. Most of the time, if you can get someone on your side, they will push the person along who's not getting back to you.
Good Luck!!!!
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Post by Honeysmom on Mar 4, 2004 13:13:46 GMT -5
I agree, kill them with kindness. It is really hard not to help a friendly person. I get a lot done that way. If being nice does not work then I do turn real fast. Mrs. Nice Gal cam get a crabby spell here and there..  |
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Post by ohmama on Mar 4, 2004 14:36:06 GMT -5
Aimee,
See if you can get a direct line to this person. That is, not a message phone but another number where you can reach her directly. Does she travel to other offices to work? Ask what office she is at now and what that number is.
I had to track a speech therapist down this way who never answered her messages. I ended up calling around once I found out she travels. They always have a cell phone so maybe you can try to get that number?
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Post by finnmom on Mar 4, 2004 15:21:17 GMT -5
Yes, I agree all the other´s; be nice but presistant(sp). Dont give up, track her down and call her personally, then use your best "I´am being polite but will not bend or go backward´s ;D"tone with her.
Good luck!
Marja
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Post by aimee30 on Mar 4, 2004 21:16:16 GMT -5
About 4 p.m. this afternoon she finally called me!  She said she had been sick for awhile and hadn't had a chance to return my calls. She set up our next appointment for this coming Tuesday at 1. ;D I was nice each time I called even if I was fuming inside! I told her when I finally reached her that I was just worried that we might have gotten lost in paperwork and I wanted to make sure she hadn't forgotten us. Thanks guys! Wish us luck Tuesday! |
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Post by Linda on Mar 4, 2004 21:43:15 GMT -5
Best of luck aimee...In my opinion someone should have called you.  |
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Post by swmom on Mar 5, 2004 6:18:42 GMT -5
If a doctor's office does not return a call within a day or so, that's pretty bad IMO. I wouldn't have had the patience that you did to wait for 5 weeks! Any doctor's office that is managed well is able to return phone calls at the latest within a day or two, even at their busiest times. If they can't, the office isn't being managed well. It's as simple as that. I wouldn't want to go to a doctor's office that isn't managed well because it makes me think that maybe the medical decisions they make aren't quite up to par either, regardless of whether that's true. If you have trouble again getting them to return a call, I very definitely would try to go elsewhere.
How frustrating that is to wait for a call, especially when it deals with the health of your child!!! If you can't go elsewhere, here's something you can do that works pretty well. If your call has not been returned, call the
person who manages the practice. It might be the office manager, a managing doctor, ask who's in charge of the practice. Call them and explain the situation, nicely. I did this when our neurologist didn't call me back for 2 days. Wow, did I get a phone call returned most prompty!! It works. There's no excuse for keeping a patient waitng, none.
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Post by Amsmom on Mar 5, 2004 7:26:18 GMT -5
Aimee,
I'm sooo glad that you finally got the appt.!!! When you see the counselor, ask her for a number where you can call her directly. Tell her that you cannot wait such a long time next time. Good luck!!!!
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Post by finnmom on Mar 5, 2004 10:31:12 GMT -5
Aimee  Good for you! Now you can carry on. But like Amsmom said, ask a number that´ll answer! I think they should have notified you somehow of this inconviniense  Marja |
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Post by gabrielsmom on Apr 16, 2004 10:14:48 GMT -5
Aimee
I'm glad you finally got your next appt. I also agree with finnmom and amsmom;someone from that office should have had the courtesy to call you and let you know that the therapist was sick and would return your call as soon as she could... Good Luck. I hope everything goes smoothly for you from now on.
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